Privacy Policy

Introduction

EifaSoft Technologies Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eifasoft.com, use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Business requirements and project details
• Payment and billing information
• Professional qualifications (for job applications)
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and interaction patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze website traffic. For detailed information, please see our Cookie Policy.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our software development services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Marketing: To send newsletters, promotional materials, and service updates (with your consent)
• Business Operations: To process payments, manage accounts, and fulfill contractual obligations
• Analytics: To understand user behavior and improve website functionality
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address fraud, security issues, and technical problems

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (Razorpay, PayU, Stripe)
• Cloud hosting providers (AWS, Google Cloud, Azure)
• Email service providers
• Analytics platforms (Google Analytics)
• Customer relationship management (CRM) systems

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular data backups and disaster recovery procedures
• Employee training on data protection and confidentiality
• Compliance with industry-standard security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active clients: Duration of business relationship plus 3 years
• Prospective clients: 2 years from last contact
• Financial records: 7 years (as per Indian tax laws)
• Marketing data: Until consent is withdrawn or 2 years of inactivity

6. Your Rights

Under applicable data protection laws (including GDPR and Indian data protection regulations), you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at privacy@eifasoft.com

7. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: