Question 1

What is Intelligent Automation and how is it different from RPA?

Accepted Answer

Intelligent Automation (IA) combines RPA with AI technologies like ML, NLP, and computer vision. While RPA automates rule-based, repetitive tasks, IA can handle: Unstructured data (emails, documents, images), Decision-making with exceptions, Learning and improving over time, End-to-end process automation. Think of RPA as the hands and IA as adding a brain. IA typically achieves 30-50% more automation coverage than RPA alone.

Question 2

Which RPA platform do you work with?

Accepted Answer

We are platform-agnostic and work with all major RPA tools: UiPath (our primary expertise), Automation Anywhere, Blue Prism, Microsoft Power Automate, and open-source options like Robot Framework. We help you choose based on: existing investments, technical requirements, budget, and scale. Our AI components integrate with any RPA platform.

Question 3

How much can we save with Intelligent Automation?

Accepted Answer

Typical savings vary by process: Invoice processing: 60-80% cost reduction, Employee onboarding: 50-70% time savings, Customer service: 40-60% cost reduction, IT operations: 70-90% automation rate. Average ROI is 3-6 months for well-selected processes. We provide detailed ROI projections before starting any engagement.

Question 4

How do you handle exceptions and edge cases?

Accepted Answer

Our cognitive bots handle exceptions through: AI-powered decision making for known exception types, Confidence scoring to route uncertain cases to humans, Self-learning from human decisions, Graceful fallback to manual processing, Exception analytics to identify patterns. We design for 85-95% straight-through processing with intelligent escalation for the rest.

Question 5

What is Intelligent Document Processing (IDP)?

Accepted Answer

IDP uses AI to extract data from unstructured documents: Invoices, receipts, purchase orders, Contracts and agreements, Forms and applications, Emails and attachments. Unlike templates, IDP learns document layouts and handles variations. Our IDP achieves 90%+ accuracy across document types, reducing manual data entry by 80%.

Question 6

How long does implementation take?

Accepted Answer

Timeline depends on scope: Single bot (simple process): 2-4 weeks, Department automation (5-10 processes): 8-12 weeks, Enterprise program (20+ processes): 16-24 weeks. We follow agile delivery with bots deployed incrementally. First bot typically live within 4-6 weeks of kickoff.

Intelligent Automation

Traditional RPA vs Intelligent Automation

Traditional RPA

Intelligent Automation

Intelligent Automation Capabilities

Intelligent Document Processing

Cognitive RPA Bots

Conversational Automation

Process Mining & Discovery

Predictive Operations

End-to-End Orchestration

Automation by Department

Finance & Accounting

Human Resources

Customer Service

Supply Chain

IT Operations

Legal & Compliance

Automation Packages

Starter

Professional

Enterprise

Frequently Asked Questions

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